Brand - Birkenstock – Page 4

Support@milanure.store

A leading luxury distributor. We ensure 100% product authenticity, giving our clients and partners complete confidence in every item we deliver.

Milanure was born from a quiet obsession with true luxury and the art of discovering pieces that feel both timeless and deeply personal. It began with the joy of finding authentic designer treasures for myself, my family, and the people closest to my heart. There is a rare kind of magic in gifting something real, something crafted to last, something that carries its own story.

That feeling inspired the creation of Milanure. This is a space shaped by intention and elegance, where every piece reflects authenticity, value, and the quiet confidence of refined taste. What started as a personal pursuit has evolved into a curated destination for those who appreciate luxury that feels intimate and attainable.

Milanure is made with love for the people who matter most. It is now shared with you, so you can experience the beauty, trust, and sophistication that inspired it from the very beginning.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@milanure.store.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@milanure.store.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@milanure.store.

The Golden Guarantee by Milanure ✨
Your trust is the foundation of our luxury.
At Milanure, every product is guaranteed 100% authentic.
If proven otherwise, you get a full refund, a $1000 gift, and you keep the product.
Because true luxury begins with trust.
Milanure — Where Luxury Meets Trust.